Cancellation and Refund Policy - Brovantage Digital

At BroVantage Digital, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations, returns, and refunds.

1. Order Cancellation Policy

a. Before Shipping

You may cancel your order within 24 hours of placing it, provided it has not been shipped.
To cancel your order, please contact our customer support team at brovantage.digital@gmail.com
If the cancellation request is approved, a full refund will be issued to your original payment method within 7-10 business days.

b. After Shipping

Once an order has been shipped, it cannot be canceled. However, you may initiate a return or refund as per our return policy below.

2. Return Policy

a. Eligibility for Returns

You can return products if:

The item is defective, damaged, or incorrect.
The item is unused, in its original packaging, and accompanied by proof of purchase.

b. Return Window

Returns must be initiated within 7 days of receiving the product.

c. Non-Returnable Items

The following items are not eligible for returns:

Personalized or custom-made products.
Items marked as “Final Sale” or “Non-Returnable.”
Products damaged due to misuse, neglect, or improper handling.

d. Return Process

Contact our customer support team at brovantage.digital@gmail.com or call with your order details and reason for return.
Our team will guide you on the return shipping process.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.

3. Refund Policy

a. Refund Eligibility

Refunds are issued for:

Canceled orders (if eligible).
Approved returns due to defective, damaged, or incorrect items.

b. Refund Process

Approved refunds will be processed to your original payment method within 7-10 business days.
For COD (Cash on Delivery) orders, refunds will be issued as store credit or to a bank account provided by you.

c. Partial Refunds

Partial refunds may be granted if:

The product is not in its original condition or packaging.
The return is initiated beyond the specified return window.

4. Shipping Costs

For defective, damaged, or incorrect items, we will cover the return shipping costs.
For other returns, the customer is responsible for the return shipping charges.

5. Exchange Policy

Exchanges are only allowed for defective, damaged, or incorrect items. If you wish to exchange an item, please follow the return process and specify that you want an exchange.